Rodney, I have recently retired from a global wide communications company, and worked to help the customers for 40 years. I helped both domestic and international customers, Our members are also throughout the world, so you are also dealing with different cultures. As a a result, I was taught to be very professional in my responses to our customers. When I read your email response, I didn't see an apology for the delay in getting rid of the spam, after being notified several times, nor any sense of urgency on your part. Yet to ask us to notify you of what we find. We can definitely work as a team, but both sides have to be playing.
I understand that you are new, and that the big picture is to work in the "new site", but I would imagine that management didn't expect to just let the current site go to the dogs. In the future, please remember that your customers are very diverse, and would like to receive a reply to an issue in a reasonable amount of time. Courtesy to the customer goes a long way in building a good working team.
Thank you,
Kathy
