iPad Pro: Problem Seeing the Shows?

Just in the last 2 weeks we have been contacted about trouble seeing the shows. We have discovered that it seems isolated to iPad Pros. Most have had IOS 10.3.3. We have tested on our iPad 2 and 3 and had no problem. Laptops and phones work fine. It seems to be the iPad Pro. We have a ticket in to Vimeo, but they get the holiday off and won't answer until Tuesday. Mary Kay went to Best Buy and tested the iPad Pros there and was able to get the shows.

Honestly, we just don't have the answer yet. Here is how you can help. In the comments answer these questions if you are having trouble seeing the shows:

What iPad do you have? ( 2, 3, Pro 9.7, 10.5 12.9)
What IOS are you using? (probably 10.3.3)
Can you see any of the shows or are they all gone?
Does it work at Starbucks or the library? (if you have a chance to try it.)

Thank you for your help. Last time Apple made an IOS error and we told them and they eventually fixed it. However, I can't understand why Mary Kay could get the Best Buy iPads to work???

Fingers crossed.

Capt'n John

Comments

123

#25 Rebecca Aguilar 2017-09-11 21:48

I have an iPad Air 2

IOS 10.3.3

Can't see any shows but can see the Trailers

Never tried at Starbucks or the library

#24 caroldkaplan 2017-09-05 05:30

Shows prior to 1702 work and all trailers work, but no shows after 1702 work.
Apple Air with IOS 10.3.2 using wi-fi

#23 Suzanne 2017-09-04 08:04

iPad mini with OS10.3.3(14G60) . Cannot get shows but have not tried it at library or Starbucks. I get a black screen with a line and the word music in the center of the line.

#22 pdhill2 2017-09-03 17:17

iPad Pro 12.9 running 10.3.3. Absolutely no problems

#21 Reedo 2017-09-03 16:12

Same comment as #17 Brooklynn except iPad Pro 12.9

#20 Reed Johnson 2017-09-03 16:09

iPad Pro 12.9 iOS 10.3.3. I can watch the trailers but not the shows. Black screen that doesn't appear to be playing and there is no sound.

#19 Terrobe 2017-09-03 15:07

iPad Air
10.3.3
Seems to be a problem with all the shows at least the couple I checked from last series

#18 cuilteanna 2017-09-03 12:32

Running 10.3.3 on an iPad Pro 10.5 and can see all the shows and watch with no problems.

#17 Brooklynn 2017-09-03 12:17

I have an iPad Air and can not watch ANY of the shows on it although I can watch the trailers. I do have the software upgrade 10.3.3. It all started when I upgraded to this new version of software. I can see the shows on my iphone which also has the latest software update 10.3.3. My screen also looks like its running the show but the screen is black with the word music showing. Thank goodness I can still see the show on my iPhone.

#16 Ruth 2017-09-03 11:35

I have an iPad Pro, 9.7" and I have no issues loading and watching the shows. My OS is 10.3.3

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