0

fShare

Tweet

I have returned from the most fantastic trip to Dubai only to have the joy and excitement overshadowed by the fact that United Airlines has lost one of my bags. What was inside? Along with the unique and wonderful items I obtained in Dubai was my quilt, Bohemian Rhapsody.

I had two international flights before arriving in Chicago at the international teminal (#5). At this location we were required to collect our luggage, pass through customs, and place the bags on a United Airlines conveyer, placing them in the care of United Airlines employees where they would be directed to my final domestic flight. I had both of my bags in my possession in Chicago. My final flight was from Chicago to Colorado Springs this past Saturday evening.

Upon arrival in Colorado Springs, one of my two bags did not arrive so I reported it to the baggage office and was told by the official that my bag would be on the first flight the next morning. It was not. Now, 48 hours have passed.  Six calls have been made to United Airlines "delayed" baggage with no results. I was told that the bag tag was not scanned once I delivered the bag to the United Airlines conveyer and therefore the bag should still be at the international terminal in Chicago.

Apparently there is no way to contact United Airlines in Chicago. All six calls I have made were diverted to Dehli, India where I had to speak with people reading from a script and who cannot assist in finding my bag. I have requested to speak with a United Airlines representative in the U.S. and they will not put me through. I have requested to speak with a supervisor, but they will not allow that either. On two separate occasions I was told a supervisor would call within minutes. I have yet to receive a call from any representative with United Airlines. 

If you have any way to assist in getting me connected with a human affiliated United Airlines in the U. S. that can assist - please contact me via either of these links: On TQS here or at rickytims.com here.

I thank you for your concern, but it is not sympathy I'm needing right now - it is action. If you, your spouse, your friend - or a friend of a friend - can get me in contact with a human that can assist in locating this bag, I would greatly appreciate it. In the meantime, please keep your eyes open for Bohemian Rhapsody as it might just show up on Ebay.

P.S. I should also add that one of Libby Lehman's quilts was inside as well. I had been asked to return it to her.

Oh - and I already know United Breaks Guitars.