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Hi Kay - This is indeed "puzzling". Which version of the puzzle were you working on? Is this the only puzzle for which you have had a problem? As far as we know, there is no time limit on a puzzle. Please let us know if you are still having issues.

Re: Puzzles & Games, "New York Minute" by Sheila Sinclair Snyder, 26 April 2020
I have started this puzzle several times, probably about 5 or 6 times as of today.
Usually, if I leave a puzzle open and stay signed in while I open a different window for another purpose (to check email, for instance), when I return, I am still signed in and the puzzle is still assembled as it was at the time I left it.
Or, if I close an incomplete puzzle, leave the website, then return later in the day or on a following day, the puzzle is still assembled as it was at the time I left it.
Not so with "New York Minute". Twice when I have left this puzzle, stayed signed in, and returned to the puzzle, it has remained assembled to the point when I left the puzzle open.
But two or three times when I have left this puzzle, stayed signed in, and returned to the puzzle, it has been completely disassembled when I returned.
Is there a time limit on how long I can leave a puzzle open and it will stay at the same assembly point as when I left it? If so, what is that length of time?
Is there a correct way to close a puzzle that is not yet completed and have it stay at that assembly point when I return to it?
I am indeed puzzled (pardon the pun) by the difference with this puzzle.
If you have any questions, please email me at kay.day.526@gmail.com
Sincerely,

Kay Day
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