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My renewal just will not go thru.. I've tried about 3 times.. And today is last day.. Will try tonight again

Hello, we apologize as the renewal fee has been reduced so that you are paying only for 10 Months, however you are receiving a full 12 Months with your renewal. If you have any further questions regarding your renewal, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Thank you, Rose

I have just renewed my membership and the email to me said I would get 2 months free. I have checked my profile and those 2 months have not been added to my profile. I find it strange that we cannot contact anyone to ask administrative questions.