I know this is really late, but I just now came across this post. I had one of the 750s with a terrible stitch. It didn't matter what adjustments I made, it was just terrible. My little Bernina 350's stitch was nicer than the 750's. There was an update that my dealer put on the machine that helped, but didn't completely fix the issue. The second time I took my machine in to be worked on, it was sent back to Bernina because my technician couldn't get it to work right. By the time I got it back it did work much better, but I still had issues with it. Long story short, after two years of fighting with that machine (and it's various issues) I traded it in for a new machine. I will have to say, I really loved that machine- when it worked right, but I'm a very picky sewer and I just couldn't live with a less than perfect straight stitch. I hope by now there is an update, or fix for your machine, it is a great machine.