Did you happen to use a credit card with the purchase? If so, most credit cards will handle unhappy customer complaints with the merchant. And there's always the Better Business Bureau.

It sounds like Bernina needs to rethink what they are doing. It is so sad that a wonderful brand is putting out very exxpensive machines that do not perform as advertised. Their best machines were made in the 80's. I love my bernina 930 record. I met the Pres of the company and said I love that machine and asked why they decided not to continue making parts for the 930 and 830 record machines. He gave me an "are you crazy" look and said they are busy making the future machines and cannot support the older ones.

I wish it were that simple here. I truly think it is in the number of stitches that it stitches. I can do a good amount of sewing, with no problem. Then, bang, all hail happens....if I knew when yo expect it, that eould help a bit, but no warning. My dealer really doesn't care much one way or the other, the tech there is a floater ...he goes to all of the shops, does work on all machines. Bernina could care less, I am aware of that. It does have speed up problems as well, just a lemon. Where's the lemon law on sewing machines?

I agree. When I first bought my 730 I would be embroidering along and suddenly it would speed up and no button I pushed would stop it. I had to unplug the power. I took it to my dealer and of course it would not do it for them! But they kept it for a while, and replaced the computer board for me. It has run perfectly since then.

So sorry for your problems. it is so discouraging when the cost of the machine is so high. Have them send the machine to Aurora Il, the USA headquarters. You should save the cell phone video and send that on too. Your dealer should be agreeable to sending the machine. Maybe they can figure out what the problem is. I finally bought a Brother and got rid of my 820, it was so expensive and never worked right. I recognize your problems.
Rosehillann

So sorry you are having this problem. It must be fixed. You may need to take it to another Bernina dealer to see if they can determine what is wrong, but I would certainly make sure Bernina fixed or even replaced my machine. I truly love my 830 LE and you have something really wrong with your machine. It should be made right.

Well, here sits a very frustrated 880 owner. Ever since I bought the machine 6 months ago it has been Trouble. It's difficult for a machine tech to figure out the problems, due to the electronics of the machine. While embroidering (nearly finished), the presser foot did a jump to the left (with one hole plate in). It slammed and banged, pulled the plate right off the machine and the biggest mess ever happened right in front of me. Error messages started scrolling across the window.....it was a mess. I took it into the dealer and the tech. Looked at it. Of course it didn't go wonky on him, but the scrolling I had captured in my iPhone, so he sent that to Bernina. They couldn't figure out what was going on. The machine had been acting odd, hearing a spinning in the bobbin area, then ratnests in the thread. They never could figure out what happened, and I brought it home. The bobbin spinning is still going on, and the rats nests I get are aggrevating as all get out. It's been in the shop 3 times in 6 months....they can't find the problem, so said it must be my power. Unbelievable! We have really good power and I have the machine on a power box that has battery backup. There have never been power interruptions since we built the sewing room, a year ago. I wish I would have gotten the babylock. Hindsight.

Owning a Bernina is a dream of mine , I think Bernina has a more cost effective model but since I already have a good reliable machine ( well three backups are always needed right ? ) I'll wait till I can justify buying any other machine since I have three I need to wear out first.

Thanks, BJ. Always happy to share information when I learn about it. Always nice to have a few good tools in the toolbox! You've certainly taken advantage of all the features of your 830LE in your work!

I am sorry for those of you who have not had a happy experience with your series 8 machines. I have been able to do things I never could have before I got mine. Here are a couple of examples--all done on my B830 LE:



{!-- ia0 -->Finished 1.jpg{!-- ia0 -->

Every now and again I go to http://www.exnovodesign.com/ and download a video or two to see if there is something I am missing or have forgotten. It really has helped me. And I want to thank Renata for that. She is the one who first turned me on to those videos.

I feel pretty much the same......

I agree with those of you who have learned the machine and it's quirks. I figured lots of ways around the "no thread" problem and some of the tension problems. I did not like the bobbin case, but loved the large bobbins. I worked with another person who was well versed in the in's and out's of the 820. I had a love hate relationship with that machine. When it worked it was wonderful, when it decided to be wonky it was very frustrating. I believe i purchased to soon, i should have waited for a couple of years and purchased the 820QE when the kinks were ironed out. I really really wanted it to work and so did my dealer.

I have an 830 and initially had problems with the bobbin and it took 3 trips back to Bernina in Sydney who were great to rectify. I think that a lot of the problems are user as it is not any easy machine to learn. I still have the occasional problem with bobbin and I really don't like it when threads get caught in the bobbin case. If the new 880 has the same bobbin system I wouldn't entertain the idea of purchasing it as there are many machines out on the market with the large hoop area with better bobbin feed.

Betty Jo
I am with you a 100%. I too have kept a journal on what works best & find that this saves me lots of time & trouble. A terrific Bernina Dealer makes a huge difference. BB is not for the faint of heart-she keeps me hopping & I love her.