I'm also so sorry for all of you that have had trouble and "bad luck" with both machines and dealers.
I got myself an 830 February at 2011. After a few trouble shoting and 3 times back to the dealer the first year, it have workt perfect.
The troubles I had was because I was not informed how a few things worked and a few thing did not work.
It was my first Bernina after owning a Brother 4000D and Huskvarna, so it was new things to learn on a new brand.
It was when I got my 830 I meet some quilting friends,.... Crazy pack of ladies hwo cut beautiful fabric in to small small pieces,.. Made repeating blocks ,.. piles of them ,..... Well ,.. After a few month I was totally hocked .
I love my 830 , but I did miss a few things on it and 1 month ago I realiced that the 880 maby was something for me
I sold my 830 to a lovely young lady a week ago and this weekend I got myself an 880. This dealer had one for show in the store and I could bring it home right away.
At home I made myself a bowl of popcorn and started playing on the screen ,... It is sooooo asum <3333
I found out several new things already ,... I totally love it ,....