I live in Denmark and have the same problems. I have the secure Internet and normally use Chrome. It helps to use the low setting. I tried to switch to Firefox. Maybe it was a bit better but not much.
The latest show went so well without doing anything when I suddenly was cut off. I went back to the View Show and started from where I was cut off and after that there were no problems. My Internet connection was there all the time.
Thank you for helping on this issue

JOHNANDERSON wrote:
John, I have spoken to 2 other UK members of TQS and they have the same experience as me. Our Internet is secured and seeing there is no problem watching other shows like Sewing with Nancy, BBC iPlayer TV and ITVplayer when I have problems with TQS shows I'm afraid the problem is your end. I haven't yet had time to try buffering in the evening. Sorry but I'm no longer a Chrome user and have no intention of trying it again - not even to watch TQS shows
Thanks a lot for trying to sort the problems out.
Marianne

I also have been having the same problem and live in New Jersey, USA. I have very fast internet speed, have the latest version of Flash and also have Chrome. I never had a problem watching the shows until recently when I guess you installed a new version. I have no problem watching videos on other sites - only here. Therefore I think the problem is with The Quilt Show site. I hope it can be resolved as I have stopped trying to watch the shows for now.

I spoke with Ooyala. We will be doing a test of our speeds and I will contact you when it is set up. Also, he mentioned a standard caution, be sure your internet is secure and people aren't piggy-backing onto it at night. Also, try to see the show with Chrome and see if it is better. They are also contacting their UK branch to test our shows. One suggestion was to have one of your friends who has a similar set up go to our sight and play the free show. See if they get the same results.

I'll set the test up next week.

John

JOHNANDERSON wrote:
Thank you for replying, John! I did try the Low quality setting which then made me able to watch about 10 sec at a time before the circle re-appeared. I will try letting the buffer run for a while and see how I get on doing that. I will report back. I hope the company can offer you a solution so we can enjoy the shows whatever the time of day.
Marianne

I am meeting with our Video company tomorrow to talk about this problem. It seems to be worse now that we have switched to their Version 3 update. Please remember to go to the lower right of the checkerboard and click on it. Then choose "Low" for the quality. It doesn't reduce it much, but the circle comes up a lot less. (I was in a gymnasium this weekend at the Atlanta Super seminar and used this approach with success.) Also, start the program, then pause. Go get some coffee/tea and let the buffer read in some of the show. Then start again. Please try this and let me know if it improves the response. We pay a lot of money to get the best service on the net and we will follow up to make sure we are getting it. Keep me updated.

Thank you Norma, I will do that

Marianne

Marianne, I experience the same problem and have been thinking if we are too many watching at the same time now. You describe it so very well, but I know that TQS not always tracks this forum, so please send your question to Bob at this link [url]contact[/url]

Hi,
I use Firefox as internet browser on a Win 7 computer with fibre optic broadband connection and for a long time now I have noticed that I can really only watched TQS shows in the morning and early afternoon GMT - in the evenings they keep showing a couple of seconds before the dreaded turning circle returns then another couple of seconds to watch and sometimes it says I have no internet connection although if I switch to other sites and watch videos there it is no problem. Although i try to avoid watching in the evenings tonight I wanted to watch a show (Thanks by the way for getting the chapter thing sorted) to check some information and once again I can't. As soon as it comes up with ! check your internet connection I switch to BBC TV iPlayer and there isn't a thing wrong - it plays beautifully
Is your server not capable to cope with our demands any longer?
Speedtest results in between trying to watch is:
Ping 15ms; Download speed 23.71 Mbps
Any suggestions?
Marianne in Cardiff UK

PS I have the latest version of Flash installed