Thanks for giving an update. So happy to hear the problem is resolved. Now maybe you can sit back and laugh instead of cry!

Barbara

Maybe they suspected people were running with scissors!

Thanks for the update, Michelle! TQS ROCKS!

Just to let everyone know -- I am all fixed!!!

Turns out my Child Web Protector called K9 Web Protector was blocking the videos! This is a great program that blocks porn, web advertisements, and other bad sites for kids. We think that it must have done its regular definition update and decided somehow that TQS videos were not kid safe. I have adjusted the settings and everything is great once again!

So just wanted to let everyone know that if they are having problems all of a sudden watching videos they used to watch with no problems, double check your security settings if you are running any child protection software.

Many thanks to Capt'n John and Bob the Web Guy for their help and support as we figured this out!!

Now, off to watch Ricky!!

Michelle

Thanks Margo for getting in touch with Bob for me. He and I are now emailing and I will try some other things tomorrow.

Can't wait to watch those videos!
Michelle

Margo, I just rechecked my email inbox and trash and spam, and I have not received anything from Bob. I did send him the post yesterday via the Tech Help page here. I did get an email from Captn John yesterday but nothing from Bob that I see.

Can you have him email me again -- mailto:heartnsoulquilts@yahoo.com Also perhaps he could log on and read my posts here from today's adventures. LOL

Thanks, I am really missing my videos!!
Michelle

Michelle, I contacted Bob and he said he sent you an e-mail yesterday. Please check your spam folder and see if there's a note from him. He needs to know what's happening.

Now when I try to load Ricky's Rhapsody Quilts Part 2 that aired today (2/14/11) , not only do I get a blank black area, the contents of the video that is listed on the right side -- well, it isn't there either! Totally blank.

If I scroll down to the summary info of this video, it is listed with text, but it says the video time is 00:00. And the Part I, Part II etc are not listed. That is a new problem - the older videos all had the contents listed on the right side and the time of the video and Chapter info with links listed below, just not the video.

So now I am getting more nothing!

HELP!!
Michelle

Bob The Web Guy!!! I send a help request yesterday to the link you sent me... No one has contacted me yet and I still can't get any videos.

FYI, the chocolate video on the Daily Blog today plays fine... that is hosted on Youtube. But none of the TQS videos work for me anymore.

Thanks,
Michelle

Thanks Diane I will try that.

I do a disk clean up once a week. If I don't the videos sometimes lag. By doing a disk cleanup I am getting rid of any temp download files. It does help. I know this doesn't address the issue started here.
Diane/Wyoming

Hi Bob,

I have rebooted. Nothing. Nothing has changed that I am aware of.

I sent an email to tech support via your link.

Thanks,
Michelle

Michelle,

First thing I would do is reboot everything and try again. This may be a temporary issue with your ISP connection because you've been watching videos since 2007. Has anything changed recently in your computer environment? Anything at all???

If you cannot get it to work, the best thing to do is contact tech support through our contact page so we can work directly with you:
[url]contact[/url]

Bob - The Web Guy

Thanks Barbara, I found the reset button and pressed it. Same thing, no videos anywhere on TQS. I can see videos on other websites, and used to watch here too no problem. Weird. They won't come up on either my laptop or my desktop.

Check that Firefox says I have Adobe Flash Player installed and it is. Checked Adobe website, and it says I am installed and correct version.

I have an email into Capt'n John, hopefully he can help me more.