I admire her work, though I must say the "fru-fru" designs do not appeal to me. I joined her "network", only to experience the same problems and disappointment that you describe.
I finally called it quits - you won't get your money back, you won't receive a response of ANY KIND. I believe in karma, and if I was treating people like that, I don't think I would show up at a quilt show!! But, that's just me. And there's nothing you can't learn here at TQS. It's the best.