Thanks everyone for all your support and advice. I really need all the help I can get.
I spoke with the machine technician on the phone today and he thinks the clearance for the needle/hook may need an adjustment. He's swamped right now so I'll have to wait until next week before he can work on it. I did manage to machine quilt a small 7 inch by 7 inch quilt sample with pretty good success. I switched back to Aurifil thread on top and bottom, kept the topstitch needle in, lowered the top tension to 3 and lowered the free motion foot to where it nearly is touching the top of the quilt. I also tried bringing the thread to the top way away from where I wanted to start and then moving to where I wanted to begin. That seemed to take care of the mess of threads underneath at the start of the quilting.
I'm very stubborn by nature
thanks to my mother so I won't give up. I just needed to get away from it but I also wanted to finish the small piece for my husband's recliner. It was my fault my frustration got so great because I wouldn't stop and walk away. Today, I'm better.
Here's a few photos of my project. I could have made three in the time it took me to quilt it.
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